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Top AI Enterprise Search Software in 2024

February 21, 2024
Sneh Ratna Choudhary
Sneh Ratna Choudhary
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Finding the correct information at work quickly has become necessary rather than just a convenience. This is where enterprise search solutions prove to be invaluable.

Why is enterprise search so crucial, and what unique features and benefits do different solutions offer?

We'll explore how leading enterprise search solutions tackle the challenge of information retrieval. Whether you're considering an enterprise search solution or just curious about what's out there, this analysis is for you.

What is AI Enterprise Search?

Enterprise search has progressed from simple keyword-based search tools to sophisticated platforms capable of parsing various data sources—emails, documents, databases, and more—to deliver the correct information at work at the right time. With features like advanced indexing and search algorithms, these tools reduce employees' time searching for information. This efficiency is critical in a business environment where speed often equates to success.

The Next Frontier of AI Knowledge Assistants: AI has further enhanced enterprise search capabilities. Through natural language processing (NLP), users can interact with these systems in plain language, making the search process more intuitive. Machine learning algorithms refine search results over time, learning from user interactions to provide increasingly relevant results with each query.

As we progress further into the AI age, the future of enterprise search points towards AI knowledge assistants. This new generation of AI enterprise search tools goes beyond traditional search paradigms by understanding context, interpreting user intent, and using past interactions to anticipate future needs. It's a shift from information searching to delivering knowledge tailored to the user's context and requirements.

AI knowledge assistants represent a fundamental change in our interaction with information, providing an experience more like consulting with a knowledgeable colleague than inputting queries into a search box. This shift has profound implications. With AI knowledge assistants, businesses can expect a more dynamic, intelligent, and personalized way to manage their internal knowledge.

11 Best AI Enterprise Search Tools in 2024

Choosing the right platform can significantly affect your organization's efficiency and knowledge management capabilities.

After analyzing product features and user reviews, we've compiled a list of the most popular AI enterprise search tools to provide insights to help you choose the best solution. This overview looks at each tool's critical features for what to expect from these platforms.

Dashworks

Dashworks redefines the enterprise search landscape with its advanced security and AI-driven search capabilities, designed to integrate with business data while ensuring maximum privacy seamlessly. Unlike traditional search solutions, Dashworks eliminates the need for indexing, offering an instant setup that gets you up and running in seconds instead of days. Its affordable pricing makes it an accessible option for businesses of all sizes, from small startups to large enterprises. Dashworks' key features include:

  • AI-Powered Personalized Search: Dashworks’ enterprise search utilizes cutting-edge AI and natural language processing to understand queries contextually, eliminating the need for keyword-specific searches and delivering more relevant results. The results of AI enterprise search are personalized to each employee, and Dashworks’ AI is trained to identify source-of-truth information inside enterprise knowledge bases using a variety of signals like semantic relevance, recency, and author information.
  • Security & Privacy by Design: Dashworks employs a real-time approach that avoids the vulnerabilities of traditional index-based systems. These systems store all essential data in one place, which can create security and privacy concerns. Dashworks's approach, on the other hand, does not pre-index data into Dashworks. This reduces the surface area for security and privacy concerns. Existing permission settings are maintained, ensuring that only authorized users can access the data they are allowed to view.
  • Instant Setup: Setting up an AI enterprise search system can be time-consuming when using traditional indexing methods. IT administrators often spend days or weeks on the initial setup and indexing before the workspace is ready. However, you can get started immediately with Dashworks’ instant real-time search API approach. Once you connect your apps, Dashworks is prepared to use immediately, without any wait times for indexing.
  • Cost Savings: Indexing and storing a company's knowledge can be costly. However, Dashworks's innovative approach eliminates the upfront cost of data storage from indexing. This allows for significant cost savings, which are then passed back to customers. As a result, Dashworks can offer an AI knowledge assistant for less than $10 per month without any minimum seat requirements.
  • Comprehensive & Stable Integrations: Indexing approaches have historically faced two significant issues: high upfront costs for building integrations and unstable integrations that frequently break and need reconnecting. Even minor bugs in the indexing logic can cause missing documents or incorrect permissions, leading to a poor customer experience or posing a privacy risk. In contrast, real-time search API integrations used by Dashworks require less upfront development and are more stable and reliable than indexing-based approaches. This allows for faster integration of apps while ensuring greater stability than approaches that rely on indexing integrations.
  • Live Updates: Dashworks provides real-time responses to queries, so you always get the latest data. This is different from indexing-based systems that need to refresh data at intervals. Dashworks is especially useful in domains where having access to the latest internal knowledge is crucial, such as engineering on-call or customer service. Dashworks also leverages advanced AI technology to deliver highly relevant search results that improve over time with machine learning. This ensures a dynamic and efficient search experience tailored to users' needs.
  • Slack Autoresponder: A notable feature that enhances team collaboration and efficiency by automatically providing relevant answers to questions within Slack. This reduces disruptions and fosters a more productive work environment, with users giving high marks to this feature for improving team productivity and information accessibility.

Compared to alternatives, Dashworks’ no-indexing, AI-driven approach, combined with its emphasis on security, privacy, affordability, and instant setup, sets a new standard in the enterprise search space. Its real-time API calls over data indexing represent a paradigm shift, advocating for a model where AI can significantly enhance work without compromising privacy.

Fig. Dashworks' unique industry-first real-time AI search architecture for maximum privacy
Fig. Dashworks' Cross-Application AI Search

Microsoft Bing Enterprise Search

Microsoft Bing Enterprise Search, part of Microsoft 365 Apps for Enterprise, is designed to help users within an organization quickly find work-related information, such as people, files, internal sites, and more, with the ease of web searching.

  • Integration with Microsoft Ecosystem: Bing Enterprise Search connects with various Microsoft services like SharePoint, Teams, and OneDrive, allowing users to search the entire work ecosystem.
  • Ease of Use: The search experience is similar to searching the web, making it user-friendly and easy to adopt for those familiar with Bing's web search.
  • Chrome Extension: An optional extension can be deployed to set Bing as the default search engine, providing easier access to Microsoft Search capabilities within the browser.

Guru

Guru Enterprise Search is an AI-powered search platform designed to enhance workflow efficiency by providing an enterprise with efficient search capabilities. It leverages natural language understanding, ensuring users can find the most relevant information across multiple sources without needing exact-match keywords.

  • AI-driven Search Across Integrated Tools: Guru uses AI to enhance search capabilities across various integrated tools, streamlining access to organizational knowledge.
  • Collaborative Knowledge Management: Guru encourages team members to share insights and information by fostering a collaborative approach to knowledge management.
  • Integration with Multiple Sources: It connects with the apps and tools teams already use, allowing for a unified search experience across different platforms and information sources.

Bloomfire

Bloomfire is a knowledge engagement platform that enables teams to share and leverage collective knowledge. It focuses on centralizing information to make it easily searchable and accessible, fostering a learning and information-sharing culture.

  • AI-Powered Enterprise Search & Discovery: Bloomfire offers deep indexing of all content types across multiple storage locations, enabling users to locate exact phrases in text, slide decks, PDFs, video, audio, or any other format quickly. This feature recovers time lost in searching through databases and inefficient search tools.
  • Knowledge Sharing and Management: Enables the creation of a centralized knowledge base for efficient information sharing and management across the organization.
  • Analytics on Content Engagement and Usage: Provides insights into how content is used and engaged with, helping to tailor and improve the knowledge base over time.

GoSearch

GoSearch is an AI-powered enterprise search and resource discovery platform designed to streamline how organizations access and manage their internal resources. It provides a unified search experience across all content hubs, leveraging generative AI to deliver relevant and concise summaries of search results.

  • Generative AI Integration: GoSearch.ai incorporates GoAI, an AI assistant powered by GPT-4, providing intelligent answers and resource recommendations through chat and search functionality. This allows for a more natural and conversational interaction with the search tool.
  • Real-Time Indexing and Data Source Compatibility: GoSearch features real-time indexing and is compatible with different data sources, ensuring users can access the most up-to-date information across various platforms.
  • Search Analytics: The platform provides insightful analytics based on search data, allowing organizations to gain insights into popular queries, app usage, non-found terms, and team-specific searches.

Glean

Glean AI is an enterprise search and knowledge discovery platform to enhance productivity and engagement within modern teams. It leverages artificial intelligence to provide a semantic understanding of natural language queries, ensuring users can find and discover the information they need across all company applications.

  • AI-Powered Search: Glean uses vector search powered by deep learning-based large language models (LLMs) to interpret and respond to natural language queries, continuously learning from the company's unique language and context to improve search relevance.
  • Secure and Compliant: Glean operates under the principle of least privilege, ensuring that users only access information they are authorized to see, which supports compliance with data governance policies like GDPR and CCPA.
  • Connectivity across Apps: Glean offers connectors for various apps to enable comprehensive AI enterprise search. This feature allows users to seamlessly search and retrieve information across multiple platforms, helping create a single point of entry.

Google Cloud Search

Google Cloud Search is a powerful search tool that leverages Google's search capabilities to help users find information across their company's content. It integrates with Google Workspace services like Gmail, Drive, Docs, Sheets, Slides, and Calendar, providing relevant answers and suggestions to assist users throughout their workday.

  • Unified Search Across Google Workspace: Google Cloud Search allows users to perform searches across various Google Workspace applications, including email, documents, and calendar events, streamlining the information retrieval process.
  • Intelligent Search Suggestions: The platform uses machine learning to provide smart query suggestions, helping users quickly find the most relevant information.
  • Contextual Understanding: Google Cloud Search is designed to understand the context of queries, ensuring the search results are accurate and relevant to the user's needs and tasks.

Yext

Yext AI Enterprise Search offers a modern, AI-powered solution to enhance search experiences across various platforms by leveraging natural language understanding and a multi-algorithm approach. This technology aims to transform how businesses interact with their customers, providing direct answers to queries rather than mere links. Here's a brief overview of its key features and limitations.

  • Natural Language Understanding: Yext's AI search technology goes beyond keyword matching to understand the intent behind user queries, offering more relevant and direct answers.
  • Dynamic Content and Reranking: The platform can dynamically rerank search results based on performance, ensuring that the most relevant and helpful content is prioritized for users. This is part of the enhancements introduced with the "Phoenix" search algorithm update.
  • Customizable and Scalable Solutions: Yext offers a range of tools for businesses to build custom search experiences, including SDKs, APIs, and comprehensive documentation. This flexibility allows for tailored search solutions that can grow with the company.

Qatalog

Qatalog is an AI-powered enterprise search and knowledge management platform that aims to revolutionize the modern workplace. It provides a centralized project management and collaboration system, enabling seamless management of people, operations, and knowledge. With its advanced permissions-aware AI engine, ActionQuery, Qatalog offers a secure and efficient way to find information quickly without data indexing.

  • Centralized Digital Workspace: Qatalog provides a unified platform, making it easier for teams to access what they need in one place. This centralization reduces the need to switch between multiple applications, enhancing productivity and efficiency.
  • Integration with Popular Tools: Qatalog allows teams to leverage their existing software ecosystems within the centralized workspace by offering integration capabilities with widely used tools and platforms.
  • Workflow Automation and Project Management Features: These features are designed to automate routine tasks, optimize project workflows, and improve task delegation and monitoring.

Elastic Workplace Search

Elastic Workplace Search is a part of the Elastic Enterprise Search solution, providing a unified search platform across an organization's content repositories. It is designed to combine disparate data sources into a single, searchable interface, allowing employees to find information quickly and efficiently.

  • Unified Search Across Content Repositories: Elastic Workplace Search aggregates content from various sources like Google Drive, Salesforce, and SharePoint, offering a single search box experience.
  • Fine-tuned Relevance Controls: Administrators can tailor the search experience with tools to tune relevance, ensuring that the most important results are surfaced first.
  • Prebuilt Connectors: It comes with various prebuilt connectors to popular services and applications, simplifying data integration into the search platform.

Coveo

Coveo AI is an AI-powered enterprise search solution that provides advanced search capabilities, relevant recommendations, and unrivaled personalization. It aims to enhance the user experience across various platforms, such as e-commerce, customer service, and workplace environments, by delivering more relevant search results and insights.

  • AI-Powered Search and Recommendations: Coveo uses machine learning to improve search results and provide personalized recommendations, ensuring users find the most relevant content quickly.
  • Unified Index: Coveo creates a comprehensive index for all content, simplifying enterprise search management and enabling more accurate and relevant search results across different data sources.
  • Analytics and Insights: The platform offers in-depth analytics and reporting to understand user search behavior, optimize search experiences, and enable A/B testing to refine search functionalities.

Unleash

Unleash is an AI-powered enterprise search tool designed to provide a unified search experience across all workplace applications, both cloud-based and on-premises. It aims to enhance productivity by enabling users to easily find and access the information they need from various data sources.

  • Unified Search Experience: Unleash offers a single search interface to find files, documents, and data across multiple platforms, whether stored in the cloud or on local computers.
  • Advanced Filters and Personalization: The tool learns user behavior and preferences to deliver more personalized and intelligent search results, ensuring the most relevant information is easily accessible.

Emerging Trends in AI Enterprise Search

At the crossroads of technology and innovation, enterprise search is undergoing a transformation powered by the latest developments in AI and machine learning. 

AI has enabled search engines to understand context, interpret user intent, and learn from interactions, leading to a more intuitive, efficient, and personalized search experience. Machine learning algorithms continuously enhance search accuracy by adapting to users' needs and delivering the most relevant results.

Dashworks, a search engine that uses real-time API calls instead of traditional indexing, offers a vision of the future of AI enterprise search. This approach ensures security, privacy, and efficiency, making them a reality rather than just ideals.

Whether you want to improve your organization's knowledge management, boost productivity, or ensure data security, Dashworks provides a tailored solution for the modern digital workplace. Try Dashworks for free today!

Fig. Dashworks: Accurate, Secure, and Affordable AI Search across your company knowledge-bases.

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