Unified AI Answers from Zendesk and Beyond with Dashworks

Navigating Zendesk to find information can feel like a treasure hunt. You know the answer is in there somewhere—a crucial support ticket, a helpful knowledge base article, a relevant forum discussion—but finding it quickly and efficiently can feel impossible. This struggle is a common pain point for many teams that rely on Zendesk for customer support, knowledge management, and community engagement.

Dashworks offers a powerful solution: AI-powered search and question-answering that unifies information from Zendesk and all your other essential work apps. Instead of jumping between platforms and sifting through endless search results, Dashworks brings the answers you need directly to you.

Zendesk Search, Reimagined with AI

Dashworks integrates seamlessly with Zendesk, searching and understanding your company’s unique data to deliver precise answers in real time. Here’s how it works:

• Comprehensive Content Coverage: Dashworks connects to your Zendesk account and searches content from:‍
  • Tickets: Access information from past and present tickets, including subject lines, descriptions, comments, and custom fields.‍
  • Help Center Articles: Find relevant articles from your knowledge base based on keywords and concepts.‍
  • Community Posts: Surface valuable insights and solutions from forum discussions and community posts.‍
• Natural Language Understanding: Ask questions in plain English – no more struggling with complex keyword searches. Dashworks’ advanced AI understands your intent and retrieves the most relevant information.‍
• Unified Knowledge Base: Dashworks doesn’t just stop at Zendesk. It connects to over 50+ other work applications, providing a single source of truth for all your company’s knowledge. This means you can ask questions that span across Zendesk, Slack, Notion, Confluence, and more, receiving comprehensive answers that draw from all your connected data sources.

Streamlined Support Workflows

Imagine this: a customer reaches out with a complex issue that requires referencing past tickets, internal documentation, and knowledge base articles. Instead of spending valuable time manually searching across platforms, your support agent can simply ask Dashworks a question in Slack and receive a consolidated answer in seconds.

This is just one example of how Dashworks transforms the way teams work with Zendesk:

• Faster Response Times: Provide quicker and more efficient customer support by instantly accessing the information you need.
• Reduced Repetitive Tasks: Free up your team from tedious searching, allowing them to focus on higher-value work.
• Improved Knowledge Sharing: Break down information silos and empower everyone with easy access to company-wide knowledge.

Getting Started with Dashworks is Easy

Dashworks is designed for simplicity and speed:

1. Connect Your Zendesk Account: Integrate Zendesk with Dashworks in just a few clicks.
2. Start Asking Questions: Use the intuitive search bar or ask questions naturally through the Dashworks Slackbot.
3. Get Instant Answers: Receive accurate and relevant information from Zendesk and your other connected apps, all in one place.

Ready to experience the power of unified AI answers? Sign up for a free trial of Dashworks today and see how it can transform the way your team finds and uses information.